FileWalls

Terms & Conditions

Please read these Terms carefully. By using FileWalls, you agree to the following terms and conditions.

Last updated: 11/5/2025

1. Agreement

These Terms of Service (“Terms”) are a legal agreement between you and FileWalls governing your access to and use of our websites, apps, and managed file transfer services (the “Service”). By creating an account or using the Service you agree to be bound by these Terms.

2. Eligibility & Accounts

  • You must be of legal age and have authority to bind your organization.
  • You are responsible for the security of your account, credentials, and activity.
  • Admins may control, suspend, or remove end-user accounts within their tenant.

3. Subscriptions, Billing & Taxes

  • Plans are billed in advance on a recurring basis until canceled.
  • Usage-based or add-on fees (e.g., extra storage) may apply.
  • Prices exclude applicable taxes; you are responsible for any taxes due.
  • Invoices and payment processing are handled by our payment provider.

4. Trials, Upgrades & Refunds

  • Trials are provided for evaluation and may be limited or revoked at any time.
  • Upgrades take effect immediately; downgrades occur at the next billing cycle.
  • Refunds and credits are governed by our Refund Policy.

5. Acceptable Use

Do not misuse the Service. Prohibited activities include (without limitation):
  • Violating law, infringing IP, or transmitting harmful code.
  • Attempting unauthorized access, scanning, or stress-testing without consent.
  • Sending spam or abusing network resources.
We may suspend accounts that violate these rules.

6. Customer Content & IP

  • You retain all rights to files and data you upload (“Customer Content”).
  • You grant us a limited license to store, process, and transmit Customer Content solely to provide the Service and related support.
  • We retain all rights to the Service, software, and associated IP.

7. Confidentiality

Each party agrees to protect the other’s Confidential Information and use it only as necessary to perform under these Terms. This duty does not apply to information that is public, independently developed, or rightfully obtained from a third party.

8. Privacy & Data Protection

Our Privacy Policy explains what we collect and how we use it. If applicable, we may enter into a Data Processing Addendum (DPA) covering international transfers and sub-processors.

9. Security & Availability

  • We employ defense-in-depth measures and encrypted storage/transit.
  • Admins control access via roles, keys/password policies, and IP rules.
  • Planned maintenance and incidents may affect availability; we strive to minimize impact.

10. Third-Party Services

The Service may interoperate with third-party products (e.g., cloud storage, SIEM, SSO). Your use of those products is subject to their terms; we are not responsible for third-party services.

11. Beta / Preview Features

Betas are provided “as is,” may change or end at any time, and are excluded from any SLA or warranty.

12. Changes to the Service

We may modify features, impose limits, or discontinue components to improve performance, security, or usability. Material changes will be communicated where reasonable.

13. Suspension & Termination

  • You may cancel at any time via the admin console; service continues through the paid term.
  • We may suspend or terminate for non-payment, legal risk, or AUP violations.

14. Data Export & Deletion

Upon termination, you may export Customer Content for a limited period. We will delete or de-identify remaining data according to our retention schedules and legal requirements.

15. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. EXCEPT FOR PAYMENT OBLIGATIONS OR LIABILITY THAT CANNOT BE LIMITED BY LAW, EACH PARTY’S TOTAL LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO FILEWALLS FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT.

17. Indemnification

You agree to defend and indemnify FileWalls from claims arising out of your Content or misuse of the Service. We will defend and indemnify you from third-party claims alleging that the Service, when used as permitted, infringes their IP rights.

18. Governing Law; Disputes

These Terms are governed by the laws of your contracting FileWalls entity’s jurisdiction, without regard to conflict-of-laws rules. Disputes will be resolved in the courts of that jurisdiction, unless the parties agree to arbitration.

19. Miscellaneous

  • These Terms constitute the entire agreement and supersede prior understandings.
  • If any provision is unenforceable, the remainder stays in effect.
  • You may not assign these Terms without our consent; we may assign to an affiliate or successor.
  • Notices may be provided electronically to your admin email.

20. Contact

Questions about these Terms? Contact us:
  • Email: legal@filewalls.com
  • Postal: FileWalls Legal, 123 Example St, Suite 100, Your City, Your Country

These Terms may be updated from time to time. Continued use after an update constitutes acceptance.